FAQ section for childcare providers and childcare voucher schemes

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  • As a childcare provider how do I track payments made to me?

  • What do I have to do to accept childcare vouchers from parents?

  • How do we receive payment?

  • How do we redeem vouchers or claim payment?

  • Will Enjoy Benefits Ltd pay any late fees incurred by the parent if we receive late payment?

  • How quickly will we receive payment?

  • How can we check if payment has been made to us?

  • What information do I need to give the parent?

  • If I have a query on my account, will I need to quote an account number when I contact you?

  • How can I amend the details you hold?

  • Do I need a separate account for each parent taking vouchers?

  • What do I need to do if a parent pays me too much?

  • Can parents use more than one childcare voucher to pay their fees?

  • I have received a payment and I am not sure which child it is for. How can I find out?

  • Do you have any posters that I can use?

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